Technologists who spend their time working on line of
business projects are typically exposed to subtle and not-so-subtle messages
about business ethics. Most recently, the implementation of the Sarbanes-Oxley
Act has touched most of our lives in some way, shape, or form. At a bare
minimum, it has heightened our awareness of how terribly wrong things can go
when the trust afforded certain practices (accounting and reporting, in the
case of SOX) proves to be misplaced.
As strong as the reaction to Enron, Tyco, and WorldCom
debacles was; it surprises me again and again to see just how willing the corporate
community is to shrug off major IT project failures. This is especially true
when you compare the strict regulations, codes of conduct, and ethical
guidelines in place for the public accounting community and the almost complete
lack of anything resembling these structures in the professional software
engineering community. Enron and Tyco may be examples of otherwise ample process
controls gone awry. In the software engineering community, we don’t even have a process.
The recent IT conversations Podcast on the utter failure of
the project to stand up the FBI Virtual Case File system reinforced this point for
me. For those of you who want to get the down and dirty on the FBI Virtual Case
File story, the IEEE has a pretty good article containing what appears to be a
fairly objective history of the project. “So what does this have to do with
ethics?”, you ask.
I think most laypeople, let alone professional software
engineers, perceive about halfway through the IEEE article that this project
was a train wreck in the making. So why was this not apparent to the 200 plus
contractors and countless FBI staff involved in the project? Have we, as a
profession, been conditioned into silence or is virtually every software
project so fraught with journeys into uncharted waters that we have become ethically
ambivalent to the dangers?
The real “story within the story” here is the tale of Matthew
Patton, a security contractor who, despondent about lack of management concern,
posted his concerns about the project to a Web-based bulletin board. The Web
post, which has been archived online, lead to an FBI investigation, denial of
his clearance, and a situation in which Mr.Patton had little choice but to
resign. Perhaps it’s just me but I find it a bit ironic that Mr.Patton was
forced out of the FBI project in the same year that an FBI employee made it
onto Time magazine’s “Person of the Year” cover along with whistleblowers from
Enron and WorldCom.
There have been movements in our profession (if I can refer
to it as such) to institute a code of ethics and similar measures. Both IEEE
and the Association of Computing Machinery (ACM) support a unified software
engineering code of ethics. With membership in these organizations representing
just a fraction of the population engaged in software engineering, this code
has nowhere near the professional impact of similar measures released by organizations
such as the American Institute of Certified Public Accountants (AICPA). Where
does this leave us as software engineers?
- We need more people like Matthew Patton amongst
our ranks because there are certainly more train wrecks like the FBI Virtual
Case File system just waiting to happen.
- We have to start taking software engineering as
a profession seriously. The fact that late and over-budget projects have come
to represent the norm needs to change.
- We need to think long and hard about how to
police ourselves as a profession. Accounting and auditing tried, failed, and
then Congress stepped in and told them how to run the show as part of Sarbanes-Oxley.
If we don’t figure out how to do this ourselves, someone will tell us how we
have to run our show.
We as software engineers are bound by the same laws that we
created. There are no silver bullets for the issue of ethics in software
engineering. There is only the fact that a lot of software projects are
delivered late, over-budget, or both. It is our ethical obligation to speak up
or support those who do speak up and call out the doomed death-march projects
before they’ve done too much harm – to us, to our organizations, and to our
profession.